Welcome to the Frequently Asked Questions page. If you don’t find answers to your questions here in the FAQs, please contact us directly via the Contact Form at the bottom of the page. We love hearing from our customers!
Can I purchase your seeds in stores near me?
At the present time, we only have a limited selection of our flower seeds at a few stores in the Silverton area. Click Here to see a current listing of retail locations that carry small packets and containers of our flower seeds for sale.
Do you have an onsite retail store that we can purchase from?
No. Silver Falls Seed Company is located within the Triangle Farms office and we are only setup for mail order sales and processing. Our office location is used for our online store and phone order fulfillment only. None of our seeds are displayed or stocked at our location.
In general, we only have some of our smaller packets and containers made-up in batches for more rapid shipment. All other products and mixes are made-to-order and packaged, as we have a multitude of combinations.
When should I expect to receive my order?
The simple answer is that it typically takes 3-7 business days for a complete transaction, until the order is received at your doorstep or mailbox. However, there are a number of variables that determine when your order will arrive, but it primarily depends on the current volume of orders and your geographical distance from our facility.
The number of orders peaks in both the early spring and early fall, so during these periods expect a slightly longer-than-average delay. Keep in-mind that it takes 1-2 business days to ship to the immediate surrounding area, here in the Pacific Northwest, and can often take 5 business days to ship to the Atlantic Coastal states. While we do offer expedited UPS shipping options, it only pertains to the time period from when the driver picks-up the package to delivery (it does not expedite the order fulfillment in our facility).
Generally our online store and phone order fulfillment is done in the order that we receive them in. Our small packets and containers are usually made-up in large batches and are therefore much quicker to ready for shipment. Larger quantities, and especially mixes, take longer and are made-to-order and then packaged.
Is there a 'Will Call' option if I place an order online?
Yes. The ‘Will Call / Local Pickup’ selection can be made within our website’s online cart, upon checkout. We offer this convenient option for only those customers who: either live locally or for those who intend to drive to the Silverton area, within a few days, following the placement of their online order. This alternative to shipping is free.
***Note: A minimum of 2-3 business days are required to fulfill most orders at our facility, but more time may be necessary to complete orders during peak planting seasons (spring & fall), as well as for most of our mixes which are often done on a per-order basis. We request that you wait to receive confirmation first, from Silver Falls Seed Company, that your order has been completely fulfilled before your arrival at our office. Our regular hours of operation are: Mon-Fri from 8:30 to 5:00. You can also contact us with your intended arrival time and date, and we will do our very best at accommodating your request.
When can I come and pick-up my order?
Our regular hours of operation are from 8:30 AM to 5:00 PM, Monday through Friday. Please ensure that your order is ready prior to your arrival.
***NOTE: Our facilities are closed every weekend and also for all major holidays. In addition, our we are closed for approximately 2 weeks, starting just before Christmas, until just after New Year’s Day.
Do you carry and sell any vegetable seeds?
We do not carry vegetable seeds in small packages. Upon request, we may be able to sell 1 lb. or greater via our wholesale company, Oregon Wholesale Seed Company, depending on what the current inventory holds.
Besides flower seeds, can I find other Silver Falls Seed Company products at other retail locations?
No. We only sell small packets and containers of individual flower species and some of our flower seed mixes to other retailers. All other products that we carry, including individual grass species and grass mixes, as well as a wide range of natives and cereal grains can only be purchased directly from us.
Please utilize our online store, found on this website, or call to place an order of any of the items that we carry.
Can you make custom seed mixes for me?
Yes. We can make a custom seed mix for you, but please look at our selection of existing mixes to make sure that there isn’t one that works for you first. You may also just look into the option of buying the separate components of the mix and then mixing them yourself. Please contact us for more information on custom mixing, if you are interested, via the Contact Form at the bottom of the page.
***Note: A custom mix is required to be 5 lb. or greater for all flower seed or native seed mixes and 250 lb. or greater for all grass seed or cereal grain mixes.
Where can I find more information about selling Silver Falls Seed Company's seeds in my store?
Please visit our Retailer Information page for more information on our retailer display options.
Can we visit your farm to take a tour and see the flower fields?
Any and all ‘tours’ are by appointment only. Triangle Farms is not setup to provide tours on a regular basis. During the summer months we are busy harvesting and have our large farm machinery and equipment driving on the roads surrounding the central hub of the farm. Unfortunately during this time period we do not have the time or people to spare in order to host tours.
During the winter months, when our operation is slower, we may be able to host a tour of our seed processing facility upon request. Our flower fields are usually at the peak of blooming in July and August and are planted in different locations every year because of crop rotations.
You are welcome to drive by our fields on your own, but please do not go in the fields. Most of our fields are located just east of Silverton, in Evans Valley, and the surrounding area. We are raising these fields for seed production and if the flowers are picked or trampled, we will not have seed to harvest. As long as you stay safely on the roadside, we do not mind if you stop to take a look or take photos of the fields.
We are hoping some day in the future to offer an open house during the summer of our flower fields, but we are not currently setup for that. At this time we have fields that are in-bloom posted on our Facebook page.
What trade shows do you attend?
None. We are currently not attending any trade shows.